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Health Information Forum: Working together to improve access to reliable information for healthcare workers in developing and transitional countriesHIF14: Computer based training and distance learning: 'Interactive Health Network'Tuesday 14 November 2000, British Medical Association, Tavistock Square, London, WC1H 9JR CHAIR: Muir Gray CBE, Director, National electronic Library for Health, Director, Institute of Health Sciences (IHS) PARTICIPANTS: Bill Posnett (3WD Information Bibliographic Consultancy); Youssef Hajjar (Arab Resource Collective); Viola Artikova (BMJ); John Hudson (BMJ Books); James Brooks (CABI); Batsivah Mike Chivanga (City University, London); Andrew Herxheimer (Cochrane Collaboration); Florence Harding (Commonwealth Secretariat); Ellen Schwartz (East London & City HA); Philippa Saunders (Essential Drugs Project); Chris Zielinski (Health Information for Development); Andrew Chetley, David Curtis, Roger Drew, Christine Kalume (Healthlink Worldwide); Stewart Britten (HealthProm); Lindsay Ramsbottom (ILEP); Neil Pakenham-Walsh (INASP-Health); Liz Poskitt (Independent); Anna Mitman (Institute of Child Health); George Enyakoit (Institute of Neurology, London); Andrew Cassells-Brown, JHoskin, Murray McGavin, Ann Naughton, Sue Stevens (Int'l Centre for Eye Health); Linda Berkowitz, Harry McConnell, Phil Smith (Interactive Health Network); Cathy Boylan (John Smith & Son); Jenny Burr (LSHTM); Donna Vincent-Roa (Quality Assurance Project, US); David Morley (TALC); Tine Jaeger (Tear Fund); Randal Franzen (Teton Data Systems); Teresa Pawlikowska (UCL); Chris Coyer (Wellcome Trust); David Bramley (WHO); Mike Dobson (World Federation of Associations of Anaesthesiologists) ACKNOWLEDGEMENTS: Ann Naughton (minutes), Cathy Boylan, Andrew Chetley, Chris Coyer (facilitators); David Curtis, Florence Harding, Teresa Pawlikowska (rapporteurs); George Enyakoit (registration). 1 UPDATE ON 'HEALTH INFORMATION FOR DEVELOPMENT'Chris Zielinski ( [email protected] ) presented an update on the Health Information for Development (HID) project, and of work under way to launch its proposed successor, the Information Waystations and Staging Posts (IWSP) project. He referred to the information document which had been circulated earlier, consisting of a one-page summary, presenting definitions and an outline of the concepts involved, a list of project milestones, some sample output from the questionnaires that had been received, and a summary of principal findings from an early review of these questionnaires. Finally, he discussed three issues that were currently critical in the project: 1) a policy discussion, 2) a range of seed and pilot projects that were being prepared, and 3) relations with the Health Information InterNetwork. 1.1 Summary of projects The Health Information for Development project was launched in January 2000, and aims to compile a Global Directory of Health Information Resource Centres by December 2000, based on questionnaires that are being distributed widely (see http://www.iwsp.org ). HID is seen as the first phase of the much-larger, $45 m/£30 m Information Waystations and Staging Posts project, which aims to establish a global network of 1,000 health information resource centres that will provide locally appropriate content on health issues. 1.2 Definitions An Information Waystation is a local point of access to health information received electronically. It has a PC, CD-ROM & databases, printer, modem, reliable satellite or land telephone, and prepaid broadband Internet access. It is linked to the network of other IWs, and shares information with other IWs in a two-way flow. It has personnel who are trained in/teach technical maintenance and database use. Staging Posts will act as relay stations, translating and adapting information materials in order to make them locally appropriate. They will distribute information rapidly and widely, linked to health and education initiatives. They will make use of appropriate external sources of information, particularly prototype publications provided electronically, as well as sharing local information, both formal and non-formal/indigenous, in a two-way flow. They will have personnel who are trained in/teach adaptation techniques. 1.3 Current issues 1.3.1 Policies: The following key policies were under consideration within the project: 1) the existing policies, missions or visions of health information resource centres that are selected for upgrading should not be changed; 2) centres that do not apply cost recovery approaches will not be required to do so; 3) the project will work with existing centres and staff, and strengthen existing information handling and technological capabilities; the project will provide hardware, software, databases maintenance and training in technology and information handling skills consonant with the specific need of each individual centre to reach a high common minimum level of capability in all centres; the project will make an agreement with each centre covering mutual responsibilities regarding activities; and the network that is developed by the project will be associated with all other appropriate networks, and will not replace or duplicate any. 1.3.2 Pilot projects: Chris provided summary details of the partners and possible donors involved in a total of eight proposed pilot and seed projects throughout the world. The first of these that was likely to begin operations was in East Africa (partners: AMREF (African Medical Research and Education Foundation), International Partnership for Health (IPH), Regional Information Technology Training Centre (RITTC), SATELLIFE, SHARED (Scientists for Health and Research for Development)). WHO's Expanded Programme on Immunization had agreed to work closely with this project in the target countries. 1.3.3 Information Waystations and Staging Posts and the Health Information InterNetwork (HIN): Chris reported on the various communications between these two large-scale project proposals, both of which aimed at strengthening the technical capacity and ability to produce locally appropriate content of different types of health information resource centres throughout the developing world. He noted that HIN had embarked on a one-year pilot project in India, and that another pilot was being proposed for Brazil. Among the future initiatives planned by the HIN project was the creation of a Content Consortium. The group agreed that Chris would in general follow progress in HIN on behalf of the Health Information Forum, and specifically participate in the HIN Content Consortium, and report back periodically to HIF on progress and opportunities for using this growing network for the dissemination of HIF members content, and that of other NGOs worldwide. 2. 'THE INTERACTIVE HEALTH NETWORK: THE ONLINE COMMUNITY FOR HEALTHCARE WORKERS IN DEVELOPING COUNTRIES.'Speaker profile: Harry McConnell is a neurologist who now works with the evidence-based journal 'Clinical Evidence', published by the BMJ Publishing Group, UK. He has an interest in using technology to bridge the health information gap in developing countries, and has recently started work to explore the possibility of a developing country version of Clinical Evidence. He also directs a non-profit organisation called Interactive Health using online technology as a means of addressing health inequities. Interactive Health provides a real-time interactive service for health education in developing countries using videoconferencing and is developing a portal for health care workers in developing countries. He welcomes being contacted by members of development organisations interested in collaborating on this portal to establish an asynchronous network for NGOs and health workers. <[email protected]> 2.1.1 Background: Interactive Health is a nonprofit organization using online technology to combat health inequities. It's very successful online health series on medical issues relevant to developing countries has involved many important politicians (eg Jimmy Carter, Queen Noor, Mrs. Nelson Mandela), health ministers, leading medical experts and the heads of many United Nations agencies. This series has worked tincrease both the North-South exchange and the profile of important issues in international health. This proposal will extend these efforts to meet the need for reliable health information in developing countries by establishing a portal dedicated to providing education and telehealth services for health workers in developing countries. 2.1.2 Mission: Tincrease the availability of medical information, training and support to healthcare workers in developing countries and, through them, healthcare to those in greatest need. The Interactive Health Network utilises online technologies in order to achieve this in a manner that addresses health inequities. Interactive Health regards health as a human right, multimedia communication networks as appropriate technologies and collaboration as an essential means of improving our current state of healthcare. 2.1.3 Vision: A world where everyone has equal access to healthcare and medical education regardless of who they are, where they are or their financial or political status. 2.1.4 Goals: To Establish a broad based interactive community for healthcare workers in developing countries. This interactive community would increase the exchange between developing and developed countries, between Nongovernmental Organizations (NGOs) working in international health and between local practitioners and volunteers from outside agencies. This will serve the primary purpose of increasing health promotion and medical education in order to facilitate accurate diagnosis and treatment. In addition, this project is designed to become self-funding within 7 years. 2.1.5 Channels: The network will use a combination of existing conduits for information to reach a maximum number of people and will also utilise multiple forms of media, including text-based information, video-streaming, audio-streaming, real-time interactive videoconferencing, and interactive forms of online education. The Internet, analogue and digital radio, television, ISDN and satellite will all be used. An Internet portal will be the centre of the network with other conduits used to co-ordinate and expand this base. The network will include (1) an online educational component where healthcare workers can study at their own pace, with both real-time interactive learning using teleconferencing as well as an asynchronous learning community (ALC), (2) interactive online support for healthcare workers, and (3) a store-and-forward telemedicine facility for participating healthcare workers. 2.1.6 Anticipated outcomes and impact: It is expected that the network will be used primarily by healthcare workers in developing countries and by those working in the area of international health in developed countries. These may be physicians, paramedical professionals, nurses or lay people with training and experience in healthcare. They may be local practitioners or be employed by NGOs, which may be based in developed countries. Content directed at patients and their families will be developed at a later stage in the project. 2.1.7 Innovation: While there are many web portals geared towards healthcare, this focus has generally been on recognition and treatment of common conditions in developed countries. This network will include access to information about important medical conditions and health promotion for international health. The use of multiple networks for distribution will assure maximal access to this vital information by those without Internet access as well as maximal interactivity. 2.1.8 Financial Aspects: This project will be run on a non-profit basis. It will require a total of approximately $5.3 million in development funding over the first three years of operation in addition to the in kind funding already obtained for office space, equipment, network time, software and hardware. The project will become self-funding through grants, donations, memberships (for health care professionals in developed countries) and advertising within seven years. Health workers in developing countries will always have free access to the network. 2.1.9 Contact information: Interactive Health, Devlin House, 4th floor Email: [email protected]
(Note: The above summary of IHN was distributed on 'HIF-net at WHO' tenable input from those unable to attend the meeting in person.) 2.2.1 Alistair Bolt (Norfolk and Norwich Trust, UK) suggested getting the IHN information on the WorldSpace radio system www.worldspace.com . 2.2.2 Ann Burgess (Nutrition Society, UK) compiled and distributed a list of 'Distance learning courses in nutrition and related topics'. For further details contact [email protected] . 2.2.3 John Dada (Fantsuam Foundation, Nigeria) shared lessons learned in using ICTs tenable community health workers to upgrade their skills: (1) It is hard work starting from the field workers themselves, due to past years of neglect, pressures of everyday survival, lack of confidence, and resistance to new technology. (2) It is more effective to work with the teachers at College level teachers are more willing to learn ICT and to encourage students to take interest. 'Our plan is that tutors and students will form an intranetwork through which local content can be developed for distance learning which the frontline workers can access.' (3) There is a severe lack of computer hardware and it would be desirable to have solar-powered computers. [email protected] 2.2.4 Sarah Dutton (DataHome, UK) suggested it was important to use local expertise to provide face-to-face support and training. It is useful to have a residential portion as part of the course. Distance education should recognize variation among end users and lack of access to a library/resource centre. Sufficient background material should be provided. Where direct ITaccess is not possible, libraries with computers may be able to provide a printed service for individual end-users. [email protected] 2.2.5 Brian Layzell (secretary of Developing Country Specialist Group of the British Computer Society, UK) indicated a useful website with over 250 links relevant to distance education technologies and telemedicine, at www.fae.plym.ac.uk/tele/tele.html / [email protected] 2.2.6 Pat Letendre (Canada), on behalf of the International Association of Medical Laboratory Technologists, expressed interest in participating in the IHN. [email protected] 2.2.7 Koos Louw (South Africa Medical Research Council) is responsible for information and communications and offered to add value to the planning process of the Interactive Health Network. The SA MRC is currently developing a national health knowledge network . Koos expressed concern that global systems such as IHN might omit to take into account country-specific systems which already exist or are emerging. [email protected] 2.2.8 Professor K R Sethuraman, a physician at
Pondicherry, India, commented: (1) while cognitive skills
can be upgraded through distance education, practical
skills need hands-on training; (2) the proposal lacks
mention of collaboration with developing-country experts
to provide hands-on knowledge and training. The
direction of the current proposal is for
Expertise to flow from First world to Third
world. Hands-on training in developing countries is
more cost-effective than similar training in developed
countries. Prof Sethuraman also suggested while I
appreciate the WHO usage of the term health
workers, the term health professional
is more appropriate and acceptable in the third world to
indicate professionally qualified health
workers. [email protected]
2.3 SMALL-GROUP SESSIONS: Participants were divided randomly into three groups (blue, green, red). Each group was given the task of carrying out a brief SWOT analysis of the IHN project proposal. A full proposal had been distributed tall participants a few days before the meeting. Note: The individual items represented below are a summary of comments made by participants. They are not a consensus view, nor was any attempt made to prioritize them. There was, however, substantial agreement and overlap in the reports from the three small groups: STRENGTHS
WEAKNESSES
OPPORTUNITIES
THREATS
In the discussion which followed, participants made a number of points about the difficulties encountered in reaching 'the last mile':
In concluding this session, Harry McConnell thanked participants for the opportunity to present the project and obtain feedback that would assist in its development. He noted that the IHN were themselves juggling the issues of local flavor and assessing local needs. One idea is that the IHN would provide information which can be locally adapted. In addition, it would provide access to web tools so local content can be developed. They are very much aware of the need to encourage sharing between centres, rather than North-South. He gave the example of a video conference requested by partners so that they could learn from the success of the Uganda HIV/AIDS programme. For further information, please contact the IHN project direct at [email protected] . Please send further comments and suggestions to IHN and/or to HIF-net at WHO at [email protected] 3. GUEST PRESENTATION BY DONNA VINCENT-ROA(Quality Assurance Project, US): 'Strengthening health service delivery in developing countries with computer-based training' Donna Vincent-Roa is Director of Communications, Associate Project Director, and Director of the Technology for Performance Group, URC. Presentation Structure
The Quality Assurance Project
Why Computer-Based Training? THE RESEARCH
Why Computer-Based Training?
Innovative Training Approaches
Why Computer-Based Training?
Organizational Readiness
Organizational Readiness
Quality Performance Learning Series
Current Projects
TB CD-ROM
TB CD-ROM Contents
Operations Research
Quality Assurance Kit
Quality Assurance Kit
Operations Research
Quality Assurance Kit
IMCI CD-ROM
IMCI CD-ROM
IMCI CD-ROM
Operations Research
Uganda IMCI Study
Uganda IMCI Study Results
Uganda IMCI Study Results
Constraints Identified in Uganda Field Research
IMCI CD-ROM The Future
CBT's Potential CBT learning environment
CBT's Potential
Partnerships and Collaboration
Partnerships and Collaboration
QAP Value-Added Areas Experience in:
QAP Value-Added Areas
A Call to Action
The Health Information Forum is run as an activity of INASP-Health, a cooperative network for organizations and individuals working to improve access to reliable information for healthcare workers in developing and transitional countries. Participation is free of charge and without obligation. INASP-Health is supported by the BMA, Danida, ICSU-Press, and WHO. INASP is a programme of the International Council for Science (ICSU). |
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